Part 1 of this series introduced IT Service Management (ITSM) and a few of the adaptable frameworks available to fit the needs of an organization. This post focuses on the…
Over the past 15 years, Agile and DevOps have accelerated software delivery, enabling faster releases and greater reliability. Yet the database layer often remains a blind spot. This article by Kevin Kline explores why closing the observability gap is essential for performance, efficiency, and resilience.