Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate…
Melody Scheidler
Melody Scheidler
The Latest Posts Featuring Melody Scheidler
Inside the Black Box: Bridging the Database Observability Gap
Over the past 15 years, Agile and DevOps have accelerated software delivery, enabling faster releases and greater reliability. Yet the database layer often remains a blind spot. This article by Kevin Kline explores why closing the observability gap is essential for performance, efficiency, and resilience.
A Beautiful ITSM Union: ITIL and DevOps
Beyond SLAs: Getting to the Core of Service Delivery With XLAs
As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes actually…
SLAs May Be Killing Your Service Desk
It’s no mystery that everyone’s job is dependent on technology. How long can a sales director go without access to the CRM platform? How long can the creative manager survive…
7 Repetitive IT Incidents and Faster Ways to Resolve Them
As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a…