Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messaging app that…
How Slack is Connecting Employees to IT Support
Modern ITSM Practices: Knowledge Management
Every organization needs an ITSM knowledge management strategy to store and disperse solutions, troubleshooting resources, and articles to users and technicians alike.
Service Desk Basics: The Real Cost Per Ticket
The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for…