IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to…
Handling IT Asset Management Challenges as Service Management Expands
Multi-Cloud Management for IT Security Issues
Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog…
ITSM vs. ITAM: What’s the Difference?
ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…
ITIL 4 Launch and Key Takeaways From Pink19
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
What IT Service Management Pros Should Know About CX (Customer Experience)
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
A Buyer’s Guide to Selecting the Best ITSM Tool (2026 Update)
You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and…
The Guiding Principles For ITIL Practitioners
Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.
How to Eliminate Silos Using DevOps
For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense of the company.
Federal IT Management 10 Years from Now: New Skills Required
Here is an interesting article from my colleague Joe Kim, in which he discusses what we can expect to see in the future as federal IT professionals. Over the…
6 Problems Your IT Service Desk Should Solve
Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…