Understanding risk management (and why it’s important) as I highlighted in my last post, Why Risk Management Is Critical to Your IT Infrastructure, is essential as you begin to plan…
6 Risk Management Best Practices You Can Implement Today
Why Risk Management Is Critical to Your IT Infrastructure
Picture this. It’s late 2006, we’re on the verge of the 2008 economic collapse in the United States, and an investment bank makes a strategic move. Their data models show…
Service-Oriented IT – What Is It?
What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…
Handling IT Asset Management Challenges as Service Management Expands
IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to…
Multi-Cloud Management for IT Security Issues
Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog…
ITSM vs. ITAM: What’s the Difference?
ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…
ITIL 4 Launch and Key Takeaways From Pink19
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
What IT Service Management Pros Should Know About CX (Customer Experience)
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
A Buyer’s Guide to Selecting the Best ITSM Tool (2026 Update)
You must completely understand and apply your current and eventual needs as a business, as well as the current and anticipated needs of your customers, to ITSM tool evaluation and…
The Guiding Principles For ITIL Practitioners
Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.