Latest In

it service management

ITIL 4 Launch and Key Takeaways From Pink19
February 20, 2019
Chris McManus
The Pink19 Conference in Las Vegas featured the rollout of ITIL 4. Our Samanage team has you covered with all of the highlights.
What IT Service Management Pros Should Know About CX (Customer Experience)
January 31, 2019
Laura Miller
Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.
The Guiding Principles For ITIL Practitioners
September 28, 2018
Jason Yeary
Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization.
How to Eliminate Silos Using DevOps
August 9, 2018
Michael Mazyar
For too long, development and operations teams have operated in a vacuum, independent of one another. These silos limit communication between teams, often at the expense of the company.
Federal IT Management 10 Years from Now: New Skills Required
June 14, 2018
Paul Parker
Here is an interesting article from my colleague Joe Kim, in which he discusses what we can expect to see in the future as federal IT professionals.   Over the…
6 Problems Your IT Service Desk Should Solve
May 1, 2018
Laura Miller
Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…
Modern ITSM Practices: CMDB and Asset Management
April 26, 2018
Chris McManus
Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.
Modern ITSM Practices: ITIL for Today
March 1, 2018
Chris McManus
You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the employees…
Modern ITSM Practices: Automation
February 22, 2018
Chris McManus
A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…
3 Ways ITSM Serves Today’s Employee
February 13, 2018
Matt Cox
Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially…