help desk

When you work in IT, you learn to accept you’ll be the hero behind the curtain, keeping systems humming and the business running.

In IT support, “help desk” and “service desk” are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages…

IT Pro Day is right around the corner, and in preparation for the event, TechPod™ hosts Chris Bowie, Sean Sebring, and special guest Head Geek™ Chrystal Taylor talk about IT…

When you started as a systems administrator, you might have connected servers, swapped out hard drives, run down spare components, and dragged around a crash cart. Those days might not…

IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was…

Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support…

Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…

It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness…

Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The…

The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…