In IT support, “help desk” and “service desk” are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages…
Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future
IT Pro Day ’22—The Evolution of the IT Pro — SolarWinds TechPod 068
IT Pro Day is right around the corner, and in preparation for the event, TechPod™ hosts Chris Bowie, Sean Sebring, and special guest Head Geek™ Chrystal Taylor talk about IT…
SysAdmins: Then, Now, Always — SolarWinds TechPod 066
When you started as a systems administrator, you might have connected servers, swapped out hard drives, run down spare components, and dragged around a crash cart. Those days might not…
An IT Service Desk Can Help Government Agencies Run More Efficiently
IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was…
What Is Help Desk Software?
Raise your hand if you’re in IT and you’ve at some point in your career worked on the help desk. That’s what we thought. As the front lines of support…
10 Automated Service Desk Workflows We’re Thankful for in 2020
Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…
5 Service Desk Tickets Sure to Keep You Awake at Night
It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness…
Why Reporting and Dashboards Are Critical to Your Service Desk
Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without good reporting. The…
10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually
The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…
Migrating Help Desks? 7 Questions to Ask for a Smooth Transition
Service desks have come a long way in the last few years, and if you’re looking to migrate to a new solution, it may seem like a daunting task. The…