Employee Service Management

IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.

Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for…

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure…

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service,…

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to…

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with…

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an…

It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.

As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…

IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.