Configuration items (CIs) in the configuration management database (CMDB) stores information regarding the relationships among its assets. IT configuration management is becoming increasingly critical in order to maintain service levels…
CMDB: Your Family Tree of Dependencies
4 Reasons Why IT Risk Detection is Critical in the Service Desk
In the previous blog, I discussed how IT risks can infiltrate the service desk if proper incident, problem, and change management aren’t applied. But, IT risk detection in the service…
5 Tips to Maximize Your CMDB in Service Delivery
IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…
6 Types of IT Assets Your CMDB Should Track
IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed.…
How CMDB Data Inaccuracies Affect Organizational Processes
How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…
How CMDB Data Inaccuracies Can Impact ITSM Success
CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices.
Modern ITSM Practices: CMDB and Asset Management
Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.