These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
7 Steps for Service Desk Automation in 2020
ITSM: The Tie That Binds
Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and…
How Mobile Is Transforming IT Service Management
A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for…
Public Cloud: All Aboard the Hype Train!
We’ve all heard it before. “The cloud is the future!” “We need to move to the cloud!” “The on-premises data center is dead.” If you believe the analysts and marketing…
Dominating and Protecting the Connected Battlefield
“Dominance” and “protection” sum up the Defense Department’s goals as U.S. armed forces begin to modernize their networks and communications systems. DOD is investing significant resources in providing troops with…
Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management
We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a certain point…
Warning! A Robot Will Do Your Job Soon
Everyone take a deep breath and calm down. The likeliness of a robot taking over your job any time soon is very low. Yes, artificial intelligence (AI) is a growing…
I Feel the Need for Speed—Evolving From a Loris to a Peregrine. How to Get Started With DevOps
In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it…
How Network and Systems Admins Can Benefit From the Service Desk
Oh no, the dreaded email server alert. There are few faster ways to ruin a systems administrator’s day. It’s not just diagnosing, working, and resolving the issue; it’s the inevitable…
Meh, CapEx
Do you remember the good old days when you saved up your hard-earned cash to buy the shiny thing you’d been longing for? You know, like that Betamax player, the…