Keeping a network up and running is a full-time job, sometimes a full-time job for several team members! But it doesn’t have to feel like a fire drill every day.…
Protecting Against 5 Common Causes of Network Outages
How ITIL Practices Can Simplify Hybrid IT
According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…
IT: The Employee Engagement Department — SolarWinds TechPod 022
What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred, and Joey Brown, product manager for SolarWinds ITSM, join episode…
New Laws Alone Won’t Be Enough to Secure IoT Devices
Security concerns over the Internet of Things (IoT) are growing, and federal and state lawmakers are taking action. First, the U.S. Senate introduced the Internet of Things Cybersecurity Improvement Act…
Don’t Shut Your Pi-Hole, Monitor It! (The Sequel)
Back in October, 2019, I shared my love of both Raspberry Pi (https://www.raspberrypi.org/) devices and the Pi-Hole (https://pi-hole.net/) software; and showed how—with a little know-how about Application Programming Interfaces (APIs)…
6 Types of IT Assets Your CMDB Should Track
IT asset management (ITAM) and configuration management database (CMDB) are critical components of a service desk, playing a key role in how inventory within an organization is tracked and managed.…
Our Cloud Bill Is What?!—Battle of the Clouds Series
Submitted for your approval; a story of cloud horrors. One of performance issues impacting production. Where monthly cloud billing began spiraling out of control. The following story is true. The…
Three Ways the Department of Defense Can Plug Security Holes
An early 2019 report from the Defense Department Officer of Inspector General revealed how difficult it’s been for federal agencies to stem the tide of cybersecurity threats. Although the DoD…
Why Machine Learning Matters
While there are many silly depictions of machine learning and artificial intelligence throughout Hollywood, its reality delivers significant benefits. Administrators today oversee so many tasks, like system monitoring, performance optimizing,…
Old Tech, New Name?
The marketing machines of today often paint new technologies to suggest they’re the best thing since sliced bread. Sometimes though, the new products are just a rehash of an existing…