According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of today’s…
Taking a Leap to the Cloud: Benefits to the Business and ITSM
it-sa in Germany – Recap
At the beginning of October, we attended it-sa for the second time. it-sa, which has been taking place in beautiful Nuremberg over the last ten years, has grown from a…
Biggest Takeaways from Service Management World 2019
Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as Samanage, a founding…
Private Cloud: I’m Not Quite Dead Yet
The reports of my death are greatly exaggerated—The On-Premises Data Center Mark Twain As I mentioned in my previous post, the hype cycle has the on-premises data center dead to…
7 Steps for Service Desk Automation in 2020
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
ITSM: The Tie That Binds
Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine involvement, good communication, and…
How Mobile Is Transforming IT Service Management
A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for…
Public Cloud: All Aboard the Hype Train!
We’ve all heard it before. “The cloud is the future!” “We need to move to the cloud!” “The on-premises data center is dead.” If you believe the analysts and marketing…
Dominating and Protecting the Connected Battlefield
“Dominance” and “protection” sum up the Defense Department’s goals as U.S. armed forces begin to modernize their networks and communications systems. DOD is investing significant resources in providing troops with…
Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management
We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a certain point…