It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.
Using Technology in HR for a Seamless Hiring Process
How Efficiency and Security Needs Shape Agency Clouds
By Paul Parker, SolarWinds Federal & National Government Chief Technologist As more agencies adopt the cloud, here’s an applicable article from my colleague Joe Kim, in which he suggests achieving…
Out Of Office: Monitoring
One of the biggest complaints you’ll likely hear after moving to Office 365 will be about its speed, or lack thereof. Now that data isn’t sitting on your LAN, there…
The End of the End User in ITSM
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…
Facilities as a Service Provider: It’s More Than Light Bulbs
IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Google Cloud, organizations…
The Impact Of Coupling On System Design
In system design, every technical decision can be seen as a series of trade-offs. If I choose to implement Technology A it will provide a positive outcome in one way,…
How To (and How Not To) Onboard Employees
The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a…
The First Step Toward Employee Service: Communication
IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…