Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When…
Traveling With Joy
Modern ITSM Practices: Automation
A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…
Microsoft Workstation Logs – Configuration
Over the last three posts, we’ve looked at Microsoft event logging use cases and identified a set of must-have event IDs. Now we’re ready to put our security policy in…
3 Reasons Technology Consolidation Begins With ITSM
Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that integrates…
Digital Experience Monitoring’s Role in Government
Agencies are moving quickly from paper processes to digital services to providing critical information more efficiently online, rather than paper-based forms and physical distribution methods.
A Sysadmin’s Guide to Spaghetti Cabling: Bridging the Gap between IT Operations and Business
No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond this…
Business Continuity – DR Is Really just a Piece of a Much Bigger Cake!
All too often, especially if disaster recovery (DR) is driven and pushed by the IT department, organizations can fall into the common mistake of assuming that they are “good to…
Communication: The Network Engineer’s Secret Weapon
Most network engineers enter the profession because we enjoy fixing things. We like to understand how technology works. We thrive when digging into a subject matter with focus and intensity. …
The Single Thing You’ll Never Be Able To Outsource
It’s a common story. Your team has many times more work than you have man hours to accomplish. Complexity is increasing, demands are rising, acceptable delivery times are dropping, and…
Modern ITSM Practices: Service Portal
Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services…