So far in this series, we’ve covered setting expectations as well as migrating to Office 365. Now that your organization is up and running on the new platform, how do…
Out Of Office: Health Check
How To Buy Software 2018
Buying software solutions for your company is a skill just like any other business practice. To be effective at purchasing it is necessary to have a clear understanding of what…
Everything I Needed To Know About IT I Learned From Logan (Part Four)
(This is the fourth and final part of a series. You can find Part One here, Part Two here and Part Three here.) It behooves me to remind you that…
Traveling With Joy
Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When…
Modern ITSM Practices: Automation
A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organization through thousands of little…
Microsoft Workstation Logs – Configuration
Over the last three posts, we’ve looked at Microsoft event logging use cases and identified a set of must-have event IDs. Now we’re ready to put our security policy in…
3 Reasons Technology Consolidation Begins With ITSM
Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that integrates…
Digital Experience Monitoring’s Role in Government
Agencies are moving quickly from paper processes to digital services to providing critical information more efficiently online, rather than paper-based forms and physical distribution methods.
A Sysadmin’s Guide to Spaghetti Cabling: Bridging the Gap between IT Operations and Business
No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond this…
Business Continuity – DR Is Really just a Piece of a Much Bigger Cake!
All too often, especially if disaster recovery (DR) is driven and pushed by the IT department, organizations can fall into the common mistake of assuming that they are “good to…