IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.
Facilities as a Service Provider: It’s More Than Light Bulbs
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Google Cloud, organizations…
The Impact Of Coupling On System Design
In system design, every technical decision can be seen as a series of trade-offs. If I choose to implement Technology A it will provide a positive outcome in one way,…
How To (and How Not To) Onboard Employees
The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of HR) can create a…
The First Step Toward Employee Service: Communication
IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a look at…
Assessing Database Health and Performance
Here is an interesting article from my colleague Joe Kim, in which he explores database health and performance. Part of the problem with managing databases is that many people consider…
Out of Office: Identifying & Managing Risk
Risk Management is an important part of IT. Being able to identify risks and remediation options can make a huge difference if or when disaster strikes. If you’ve moved part…
Numeric Optimization in Golang With Nelder-Mead and Gonum
Numeric optimization is a set of techniques for fitting a function to a dataset by iteratively refining estimates. Numeric optimization is one way to do things like curve-fitting and parametric…
Windows Workstation Logs – Integration
In the final blog of this series, we’ll look at ways to integrate Windows event logs with other telemetry sources to provide a complete picture of a network environment. The…