Here’s an interesting article from my colleague Joe Kim, in which he offers suggestions to reduce cybersecurity vulnerabilities. Agencies should focus on the basics to protect against attacks The government’s…
5 Fundamental Strategies for Cybersecurity
GDPR and Data Security in ITSM
Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM…
Cognitive Bias in IT Decision Making
Logic and objective thinking are hallmarks of any engineering field. IT design and troubleshooting are no exceptions. Computers and networks are systems of logic so we, as humans, have to…
Using Technology in HR for a Seamless Hiring Process
It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often.
How Efficiency and Security Needs Shape Agency Clouds
By Paul Parker, SolarWinds Federal & National Government Chief Technologist As more agencies adopt the cloud, here’s an applicable article from my colleague Joe Kim, in which he suggests achieving…
Out Of Office: Monitoring
One of the biggest complaints you’ll likely hear after moving to Office 365 will be about its speed, or lack thereof. Now that data isn’t sitting on your LAN, there…
The End of the End User in ITSM
As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they…
Facilities as a Service Provider: It’s More Than Light Bulbs
IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company.
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Google Cloud, organizations…