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You have to be careful what you wish for. The signal:noise ratio of finding out which indexes are “unused” is low. This isn’t obvious at first glance, but upon deeper…

Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.

As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.

Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure…

Why is selecting the right queries to optimize so important? There are several reasons. Penny-Wise, Pound-Foolish  Look at the forest, not just the trees, and optimize globally, not locally. If…

As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service,…

There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to…

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu of services for employees to…

Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with…

Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the moment an…