One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four…
How HR Can Follow the Service Desk Model
4 Service Catalog Requests That Touch Multiple Departments
You can plan for all of the crossover between departments by creating automated tasks, reminders, escalations, and notifications for every service provider. You can identify bottlenecks where tasks are delayed…
6 Problems Your IT Service Desk Should Solve
Today’s IT service desks and IT organizations face countless challenges. These challenges can be effectively overcome with a comprehensive IT service management (ITSM) strategy, and the right supporting solutions in…
The High Cost and Low Benefit of Unused Index Advice
You have to be careful what you wish for. The signal:noise ratio of finding out which indexes are “unused” is low. This isn’t obvious at first glance, but upon deeper…
Modern ITSM Practices: CMDB and Asset Management
Faster, smarter service begins with collecting the data within your organization. To date, the CMDB is the most effective way to collect, store, and organize that data.
20 Employee Services to Automate: Finance
As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.
20 Employee Services to Automate: Marketing
Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes for these projects to help ensure…
How to Select the Right Queries to Optimize
Why is selecting the right queries to optimize so important? There are several reasons. Penny-Wise, Pound-Foolish Look at the forest, not just the trees, and optimize globally, not locally. If…
Using Data to Improve Employee Services (Part 2)
As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee service,…
Using Data to Improve Employee Services (Part 1)
There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to…