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Service desk automations are designed to streamline processes and remove the tedious areas of service delivery, so your service providers and technicians can focus on exceeding employee service expectations.

“The Echo Chamber” is a semi-regular series where I reflect back on a talk, video, or essay I’ve published. More than just a re-hashing of the same topic, I’ll add insights as to what has changed, or what I would say differently if I were doing it today.

Do you know what’s in your data center? How about your wide area network (WAN)? If you had to draw a map or produce a list of all the things…

A “major incident” can be a nightmare for any business – that much seems agreed upon. In practice, however, defining what a major incident is and how to respond to…

For many engineers, operators, and information security professionals, traffic flow information is a key element to performing both daily and long-term strategic tasks. This data usually takes the form of NetFlow version…

When the IT Show Comes to Town In the past, I’ve compared the logistics of tech conferences, tradeshows, and user groups to moon landings, touring companies, and polar expedition planning.…

The IT journey is really nothing more than your career plan or goals that you have for your career. It’s the story of you. I call it the IT Journey because it’s…

Understanding the basics of IaaS vs PaaS and Saas vs PaaS has become a crucial aspect of understanding for businesses that leverage cloud-based services.

In the first blog of this series, we became familiar with some well-used cybersecurity terminology. This blog will look at some well-known cyberattack and threat types and how they can…

I wrote a couple of “definitions and nuances” posts about terminology in databases recently (cardinality, selectivity), and today I want to write one about cardinality in monitoring, as opposed to…