Building extremely deep monitoring as a SaaS product has a drawback: we capture too much data for some customers’ compliance requirements. As a result, some companies have been unable to…
Monitor Critical Databases Confidently with the Sensitive Data Vault
What’s the Average IT Service Desk to Employee Ratio?
It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to keep…
Walking Through the Network Insight Journey
Visualization of technologies was always in the imagination or drawn out by hand until we were able to incorporate tools like Visio® to help with mapping. At that point, we…
Change Management: “Are We Doing It Right?”
Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…
New Stats Exposed in Go’s database/SQL Package
If you keep up with the Go development cycle, then you’ll know Go recently entered its feature-freeze for the Go 1.11 release. One of the changes for this upcoming release…
Five Samanage Customers on the Benefits of the Service Catalog
One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chosen…
I Beat Them to Firing Me! Part Two: Fight Back
How to use network configuration, change, and compliance management (NCCCM) and other monitoring software in response to an actual security breach. If you have not read part one, I would suggest that…
I Beat Them to Firing Me: A Story of Corporate Sabotage
Why network configuration, change, and compliance management (NCCCM) is a must Inspired by former Citibank employee sentencing We’ve all heard horror stories about the disgruntled employee who pillages the office supply…
How This Organization Built an Employee Service Machine
Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for…
Cloud Native Operational Solutions – Patch Management
Patch management at any sort of scale has always been a mundane and time-consuming task that most administrators would like to avoid at all costs. With the proliferation of DevOps…