Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
ITIL 4 Update Launch is Almost Here
SolarWinds Lab Episode 72: Two Geeks and a Goddess II: Azure the Easy Way
IT pros are discovering a smarter way to manage servers. In this episode, Microsoft Cloud advocate Phoummala Schmitt (@ExchangeGoddess), Head Geek™ and 10-year Microsoft MVP Thomas LaRock, and Head Geek…
Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk
With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk.
How To Improve ITSM Metrics With a Millennial Workforce and Gen Z
In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even further into…
Three Ways to Become Data-Centric
The conservation of quantum information is a theory that information can neither be created nor destroyed. Stephen Hawking used this theory to explain how a black hole does not consume…
How Consumerization is Changing IT Support Models
Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience is inescapably important to…
2019: The Year of Meshing Around and Creating Chaos
It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been…
The Evolution of ITIL
Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog right…
Why Your Infrastructure Sucks For Automation
Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigms, I thought that in…