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Would you travel on an airplane if the flight crew were “flying blind?” What does it mean to be “flying blind?” Freedictionary.com defines it as “to do something based on…

Public clouds provide enormous scale and elasticity. Combined with a consumption-based model and instant deployment methodologies, they provide a platform that is extremely agile and avoids locking of precious capital.…

Over the coming weeks, I will be writing a series of posts on my varied experiences with hybrid IT. These experiences come from working on countless projects over the last…

The trouble with troubleshooting? When it’s the No. 1 activity on which tech professionals spend their time, there’s little of it left for development and innovation. As business and technology…

You’ll find no shortage of blog posts and thought pieces about how cloud computing has forever changed the IT landscape. The topic is usually addressed in an “adapt or die” argument: cloud is coming for your on-prem applications, and without applications in your data center, there’s no need for IT operations.

Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid frameworks.

If there’s one thing I’ve learned in my decades as a data professional, it’s this: Things aren’t what you think they are. Data’s ultimate purpose is to drive decisions. But our…

If you use a programming language framework such as Django or Ruby on Rails, chances are you use an ORM to help you construct queries.

As the cyberlandscape continues to evolve, so do the methods of attack used by cybercriminals. And it isn’t just outsiders you have to worry about; insiders can be responsible for…

Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.