Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product deficiencies and allowing a democratic approach to…
A Strong Customer Community Is Critical When Optimizing Innovation
If I Was a Grownup, This is the Essay I’d Write
Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read that I highly recommend. But one element of it stuck…
Templates vs. Policies
Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: Templates We’ve all been there. We…
3 Service Catalog Items Any Organization Can Use
The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…
You Are Here – Identity & Access Security
Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the security infrastructure landscape…
Expanding Observability to Help DevOps Live Up to New Expectations
DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeably…
Application Performance Monitoring: Benefits and Examples
This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of…
Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage
Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…
Automation Paralysis: Why We Get Stuck Automating The Small Stuff
Despite all the talk of all our jobs being replaced by automation, my experience is that the majority of enterprises are still very much employing engineers to design, build, and…
How CMDB Data Inaccuracies Affect Organizational Processes
How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…