Today, in the fifth post of this six-part series, we’re going to cover the fourth and final domain of our reference model for IT infrastructure security. Not only is this…
You Are Here – Visibility & Control
Quantum Computing Will Put Your Data at Risk
“Too many secrets.” – Martin Bishop One of the pivotal moments in the movie Sneakers is when Martin Bishop realizes that they have a device that can break any encryption…
One Framework to Rule Them All
The Dream of the Data Center For me, it started with OpenStack. I was at a conference a number of years ago listening to Shannon McFarland talking about using OpenStack…
Improving Incident Response by Uniting Technical & Non-technical Teams
Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents.
Words Matter
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…
7 Most Useful Ticket Automation Rules
Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize…
Application Performance Monitoring: APM In An Agile World
Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part two, and part three. In this post,…
12 Red Flags That Your IT Help Desk Solution is Behind the Times
Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…
Silo-Busting and Dream-Dashing; More Fun With Automation
With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo-busting software-defined paradigm…
Why I’m Not Worried About Skynet
I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1950s, and…