The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…
3 Service Catalog Items Any Organization Can Use
You Are Here – Identity & Access Security
Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the security infrastructure landscape…
Expanding Observability to Help DevOps Live Up to New Expectations
DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeably…
Application Performance Monitoring: Benefits and Examples
This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of…
Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage
Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…
Automation Paralysis: Why We Get Stuck Automating The Small Stuff
Despite all the talk of all our jobs being replaced by automation, my experience is that the majority of enterprises are still very much employing engineers to design, build, and…
How CMDB Data Inaccuracies Affect Organizational Processes
How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organization if the data underpinning your organization…
No, You Don’t Need a Blockchain
The hype around blockchain technology is reaching a fever pitch these days. Visit any tech conference and you’ll find more than a handful of vendors offering it in one form…
You Are Here – Endpoint & Application Security
So far in this series we have reviewed a few popular and emerging models and frameworks. These tools are meant to help you make sense of where you are and how…
Don’t Get Bitten by Schrödinger’s Backup
There are two sayings you can find in virtually every article about data protection: “If your data doesn’t exist in at least two places, then it doesn’t exist,” and “If…