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When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to work with. Further thought…

So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why…

Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product deficiencies and allowing a democratic approach to…

Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read that I highly recommend. But one element of it stuck…

Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: Templates We’ve all been there. We…

The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…

Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the security infrastructure landscape…

DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeably…

This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of…

Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management strategy is probably thriving in…