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Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should allow you to customize…

Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part two, and part three. In this post,…

Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of…

With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo-busting software-defined paradigm…

I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1950s, and…

When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to work with. Further thought…

So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why…

Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product deficiencies and allowing a democratic approach to…

Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read that I highly recommend. But one element of it stuck…

Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: Templates We’ve all been there. We…