What does a wireless thermometer have in common with ping? Both can keep a business from losing cash. One of the ways businesses stay in business is by keeping a…
The Cost of (Not) Monitoring
How to Use SLAs to Improve Customer Service Satisfaction
Effectively setting and managing customers’ expectations is what drives their level of service satisfaction. One terrific way to set and manage expectations is through the use of service-level agreements, or…
Do Network Engineers Dream of Software Defined Sheep?
I really want Software Defined Networking (SDN), or something like it, to be the go-to approach for networking, but are we too tied to our idea of what SDN is…
Automating the Automators
I’ve heard repeatedly from people in this industry that what we need is a single interface to our infrastructure. For status monitoring, perhaps that’s best represented by the ubiquitous “Single…
Continuing Service Improvement (CSI) Throughout the ITIL Lifecycle
Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so important.
You Are Here – Visibility & Control
Today, in the fifth post of this six-part series, we’re going to cover the fourth and final domain of our reference model for IT infrastructure security. Not only is this…
Quantum Computing Will Put Your Data at Risk
“Too many secrets.” – Martin Bishop One of the pivotal moments in the movie Sneakers is when Martin Bishop realizes that they have a device that can break any encryption…
One Framework to Rule Them All
The Dream of the Data Center For me, it started with OpenStack. I was at a conference a number of years ago listening to Shannon McFarland talking about using OpenStack…
Improving Incident Response by Uniting Technical & Non-technical Teams
Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents.
Words Matter
One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project,…