Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalist!…
Making Your Service Desk the GOAT
The Anatomy of the Perfect Knowledge Base Article
Anatomy was always one of my favorite subjects in school—it just made sense. I still know the structure of a human cell, I remember the different parts of the ear,…
Consolidate Knowledge Base Articles from Multiple Departments in 5 Steps
After adopting foundational practices of knowledge management many organizations aim to expand this practice outside of IT. While comprehensive knowledge management is an effective way to connect employees to solutions…
How to Drive End Users to Adopt Self-Service in the Service Desk
Self-service can be an ideal solution in many cases. Just think about the number of times you’ve troubleshooted issues with your car, fixed the WiFi in your home, or replaced…