A frequent problem faced by on-call engineers when critical outages occur is pinpointing the exact point of failure. Even though modern monitoring tools and incident management platforms provide context around…
Faster Incident Resolution with Context Rich Alerts
Keeping your teams and customers in the loop during downtime
Communication is key. This is true in all aspects of life, and it especially applies to managing critical incidents in your company. Managing communication effectively with your customers can ensure…
7 Repetitive IT Incidents and Faster Ways to Resolve Them
As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a…
CSAM: Don’t Miss These Commonly Overlooked Areas of Cybersecurity
Security isn’t just about the latest technical controls or the newest threat. Rani Johnson talks about two areas of security she thinks should get more emphasis. If you walk the…