SolarWinds® Web Help Desk (WHD™) has always been the place where you live your workday—queue open, coffee nearby, and a constant stream of tickets competing for attention. With the latest Web…
Working Smarter in SolarWinds Web Help Desk: What the New Experience Changes for Your Day
Uses of Artificial Intelligence and How they Relate to IT Help Desks
Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, but AI is everywhere around you,…
ITIL 4 Update Launch is Almost Here
Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the IT context.
Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019
Samanage moves up six spots on G2 Crowd's top software companies in 2019.
10 Most Common Help Desk Problems
Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?