change management

Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve…

While IT handles layered problems and often speaks in acronyms among other technical terms, we’re also challenged to collaborate with other departments who seemingly speak in a different language. How…

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new…

Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes?…

Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success.…

For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your…

Although it’s unclear when this pandemic will end, we know it will. For now, IT departments all over the world are doing their best to solve unique challenges, including (in…

IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…

You can’t run IT without changes, but changes are the #1 source of problems for IT. The fact is, you can’t – and shouldn’t – avoid change. In this session,…

IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your…