IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…
5 Tips to Maximize Your CMDB in Service Delivery
Change Is Good. Monitoring Change Is Better.
You can’t run IT without changes, but changes are the #1 source of problems for IT. The fact is, you can’t – and shouldn’t – avoid change. In this session,…
What Is Change Management? A Quick Overview for ITSM Pros
IT pros around the globe are increasingly embracing a more agile approach to service management. With that comes the need to audit the way your organization implements changes. Because your…
Building a Complete Picture of IT Assets — SolarWinds TechPod 017
To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops…
ITIL v3 Suggested Change Management KPIs
Key performance indicators (KPI) are values that every business can measure and track – values that show the effectiveness of your performance as an organization toward your business objectives.
Change Management Checklist
As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more specific in…
Nuances of Change Management Across Hybrid IT Environments
Enterprise networks and IT environments can be a very unique type of organization to work with. No matter what division is involved, change management can be a stressful thing for…
Change Management: “Are We Doing It Right?”
Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process might need improvement, and the…