In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form…
Start Automating Your Career
7 Steps for Service Desk Automation in 2020
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
I Feel the Need for Speed—Evolving From a Loris to a Peregrine. How to Get Started With DevOps
In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it…
Survey: IT Pros Weigh In On How Technology Is Impacting Employees
Everyone’s talking about artificial intelligence, bots, and digital transformation, but what do IT pros in the trenches actually think when it comes to the trends and technologies that are likely…
Smart Technology in the Service Desk: What Does it Mean?
In today’s service desk environment, a system that can handle requests is an important part of the daily operations of the organization. Providing excellent services manifests positive results, in the…
10 IT Service Desk Tasks You Shouldn’t Have to Handle Manually
The day-to-day life for most IT techs can be stressful to say the least. High priority tasks like security and upgrading infrastructure can sometimes be difficult to prioritize when so…
Start Your DevOps Journey by Looking at the Value You Add
Starting with DevOps can be hard. Often, it’s not entirely clear why you’re getting on the DevOps train. Sometimes, it’s simply because it’s the new trendy thing to do. For…
The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience
Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it.
Managing People, Not Devices — SolarWinds TechPod 007
For managed services providers (MSPs), reactive services came first. Then device management. And, now, it’s time to talk about managing people. Join David Weeks, SolarWinds MSP director of sales, and…
Automation, End Users, and Industry Trends — SolarWinds TechPod 002
This episode of SolarWinds TechPod features Stephen Foskett, discussing his takeaways from Gestalt IT’s Tech Field Day Austin event, including behind-the-scenes insight into what it takes to be selected as a Tech Field Day…