Thanksgiving is just a couple days away for folks celebrating in the US, so what better time than now to share what we’re thankful for? Many of us are giving…
10 Automated Service Desk Workflows We’re Thankful for in 2020
Beyond IT: Expanding the Service Desk’s Footprint (Updated 2026)
Updated June 5, 2026 IT service management (ITSM) strategies and platforms naturally focus on IT—it is right there in the name. And the ITSM platform often serves as the bridge between…
How Automation Benefits IT Operations: Good Automation Things Come in Threes
IT professionals talk about automation… sometimes ad nauseum. We generally understand its value, even if we’re tribally divided by the specifics of its application. For civilians, automation is a catch-all…
Why the Rise of Automation Is a Programmer’s Paradise
Automation is increasingly one of the cornerstones of an optimized federal IT environment. If you’re a federal IT pro, you may be asking, “Will automation make my job easier?” The…
Waggle Dance Yourself to Automation
ZigBee, named for the waggle dance bees use to communicate, is one of the oldest, and most often used protocols, but how much do you know about it? ZigBee operates…
Government Hyperconverged Infrastructures Require Continuous Monitoring
It’s no surprise hyperconverged infrastructure (HCI) has been embraced by a growing number of government IT managers, since HCI merges storage, compute, and networking into a much smaller and more…
A POwerful SHortcut to Automating Operations
A few years back I was working at a SaaS provider when we had an internal hackathon. The guidelines were simple: As part of your project you had to learn…
Start Automating Your Career
In a recent episode of a popular tech podcast, I heard the hosts say, “If you can’t automate, you and your career are going to get left behind.” Some form…
7 Steps for Service Desk Automation in 2020
These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team asked…
I Feel the Need for Speed—Evolving From a Loris to a Peregrine. How to Get Started With DevOps
In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it…