In life, risks can be perceived both negatively and positively. Taking a risk can sometimes yield great results, but other times, a risk is a yellow light of caution. For…
IT Risk Assessment vs. IT Risk Management: The Difference and What They Mean to the Service Desk
Career Corner: How to Promote Yourself Without Sounding Like a Jerk
Have you ever had a colleague who waited year after year for a promotion that never came? Or worse, have you BEEN that person? You’re not alone. Many IT professionals…
Improving Cybersecurity Starts at the Endpoints
Careful monitoring and attention to endpoints are just two elements of a strong cybersecurity strategy for K-12 districts. Cybersecurity must be a top priority for K-12 schools. Schools need to…
The Rise of the Machines: ITOM Meets Automation
I started in the IT industry in networking. I had a negative experience in high school trying to learn computer programming*, so I was relieved route/switch had much less to…
Becoming Your Family’s IT Support
Have you gotten the call/email/text yet? You know, the one where your mom tells you the printer is making a weird noise. Normally you’d reassure your mom it’s probably a…
Communication Lessons Learned by IT Pros During COVID-19
We all know how important communication is. For it to be effective, it depends on factors including its presentation, the tone, details of the message, and even non-verbal cues like…
Avant-Garde vs. Current Tech
Let’s look at your phone for a second. Do you have the newest model? If not, you probably know someone who does or who’s waited in line overnight to get…
DOD’s Cloud Strategy Aids Information Dominance
The DOD cloud strategy recognizes the department’s disjointed and siloed systems have negatively impacted the effectiveness of warfighters, decision makers and staff. According to the strategy, only cloud computing will…
SolarWinds IT Trends Report Insights With Keith Townsend — SolarWinds TechPod 027
The SolarWinds® IT Trends Report 2020 explores the evolving role of technology in business and the tech pros in charge of driving business performance. This year shows there’s less focus on emerging technologies…
Digital Transformation – Simplified
Part of my job is to read tons of articles, research, and studies around “What’s happening out there” so our product messaging is consistent with the industry and we speak a language our customers understand. As I go about this, there’s one thing I read and hear all the time… digital transformation.