Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…
ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business
Suppressing Alert Noise during Scheduled Maintenance
Alert noise is a common problem for IT teams that monitor and manage complex systems. Excessive unactionable alerts triggered by various sources, such as applications, servers, network devices, etc., can…
Transparency, Information-Sharing, and Collaboration Make the Software Industry More Secure
Soon after the highly sophisticated Russian cyberattack on SolarWinds and other technology companies was discovered in December 2020, the U.S. government and the security community determined it was carried out by persistent Russian threat actors. SUNBURST used novel techniques the world’s best cybersecurity experts had never seen before.
MSP’s As NOC’s, Handling Multiple Clients
Investment in Incident Management platforms is on the rise among leading MSPs, to facilitate seamless service delivery and enhance customer experience. Such a platform streamlines Incident Response, improves service reliability,…
Platform Engineering – Paving the Way to Accelerate Releases
Platform engineering started appearing in 2017 and was identified as a distinct DevOps role in 2019 in the book Team Topologies. Adoption quickly accelerates, and by 2022, there are platform…
The Future of Database Monitoring – AIOps
IT pros need tools designed to ingest large volumes of data, correlate events across data sources, detect problems, and resolve them with new technologies to support more efficient IT systems.…
SQL Sentry Then and Now Part 2
In my first post, I talked about how SQL Sentry has taken shape over the years. Now we announced SQL Sentry 2023.3, and a lot is changing. In the past,…
A Detailed Guide to Setting Up Effective On-Call Rotations
On Call Rotations and Schedules are predefined rotations/shifts assigning team members to be available for incident response at specific times. They are essential for ensuring round-the-clock support, swift issue/incident resolution,…
Exploring the Summer of Zero-Days — SolarWinds TechPod 079
Join host Sean Sebring as he talks to SolarWinds CISO Tim Brown about the 2023 threat landscape after an unprecedented number of cyberattacks. You’re going to want to buckle up,…
Data Transformation in the BFSI Industry: From Hiccups to High Performance
We’ve been watching the Banking, Financial Services, and Insurance (BFSI) industry’s rapid evolution over the last decade, and so much of it is thanks to advancements in database technologies. They’re…