In IT support, “help desk” and “service desk” are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages…
Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future
SolarWinds Voices: Jeff Stewart on DevOps.com
SolarWinds Global Vice President of Product Management, Jeff Stewart, recently wrote this piece for DevOps.com on the future of observability. Jeff delves into the impact of AI on the observability…
Expand Your View of Observability
Observability is a buzzword that has gained a lot of traction in the IT industry lately. But what does it really mean, and how does it relate to the challenges that modern IT organizations face?
The True Cost of Downtime
Lost revenue, project delays, customer frustration, damaged reputation… The immediate consequences of system downtime are profound. However, the human impact of technical disruption can have just as crippling an impact…
Transitioning From the Military to a Tech Career — SolarWinds TechPod 089
SolarWinds Director of Corporate Communications Dillon Townsel joins hosts Sean Sebring and Chrystal Taylor to talk about his journey from the military to civilian life. He provides insights on how…
Sustaining Digital Resilience With Secure by Design
In today’s complex digital landscape, incorporating security from the ground up is not merely a best practice—it is essential. The recent Azure and CrowdStrike outage underscores the importance of integrating…
Understanding the Impact of CrowdStrike Outage on SolarWinds Platform
In the wake of the recent CrowdStrike outage, we understand the concerns and potential impacts such events can have on SolarWinds customers. Our commitment to transparency and support during these…
Multi-Tasking in the Modern Database Environment
Every database manager knows the complexities involved in maintaining and optimizing multiple enterprise databases. But knowing the complexities of database management and having the requisite knowledge and skills (never mind…
Aligning Database Operations With DevOps
Even with dedicated database staff (often with impressive technical skills), businesses need help understanding how to address database issues. IT managers and database specialists are keen to try different approaches…
AI As It Stands: Unpacking IT Trends at SolarWinds Day
The SolarWinds IT Trends Report 2024 – AI: Friend or Foe? indicated tension in the IT industry’s outlook on artificial intelligence (AI). While there is excitement about its potential to…