So, here’s the first confession: I’m an über nerd. I’ve been playing Dungeons & Dragons (D&D) since I was about 16 years old. It was also about that time (possibly…
Dungeon Mastering in IT (Part the First)
Finding and Predicting Hybrid IT Issues is like Finding a Needle in the Application Stack
Hybrid IT can create issues for IT operations. Here’s an article from my colleague, Mav Turner, that suggests ways to keep things running smoothly. Trying to find the root cause…
Resilient Internet Access: Important Factors when Provisioning Service
On modern enterprise networks, 100% uptime has become table stakes. Most organizations can no longer rely on a single circuit for internet connectivity. We look to carrier circuits for the…
Service Desk Basics: The Real Cost Per Ticket
The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a profit for…
Microsoft Workstation Logs – An Introduction
We’ve all heard the saying, “What you see is what you get.” Life isn’t quite so simple for those focused on security, as what you don’t see is more likely…
Slow Queries? Move Fast to Fix Them
What Are the Effects of Slow Queries? Slow queries can have serious negative impacts on your business. The impacts will vary depending on your architecture, industry, or application, but the…
Disaster Recovery – Focus on the Disaster First!
When organizations first take on the challenge of setting up a disaster recovery plan, it’s almost always based on the premise that a complete failure will occur. With that in…
From Financial to Federal: Three Hot Technologies Affecting Government IT
It’s the time of year when we look toward the future. Here’s an interesting article from my colleague, Joe Kim, where he provides a few predictions. Want a good idea…
Reporting vs. Analysis: Do You Know the Difference?
Do you want to create actionable outputs from your data? Then learn the difference between reporting and analysis to gain the power of organizational intelligence.
Preparing Defense Networks for Cyberattacks
Proactive public sector advice on preventing cyberattacks.