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A covering index is a fantastic query performance optimization. An index covers a query when the index has all the data needed to execute the query, so the server can…

Every operations team has its fair share of monitoring solutions. While you may not have achieved the perfect state of a single pane of glass, you likely have settled on two or three solutions that cover all the hardware and software that supports your business. You even invested considerable time and effort to not just implement these solutions with out-of-the-box settings, but with tailored IT alerting thresholds and alarms that suit your environment’s specific needs. Look at you!

A culture of collaborative and continuous learning. Transparent knowledge sharing. Agile methods and automation as a means of accelerating innovation. Building good software. These are some of the core tenets…

Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services.

Databases have a kind of iron triangle for specific types of query plans, whereby they can pick between two out of three things but can’t get all three of them.…

A recent argument on Twitter (“What?!” I can hear you exclaim, “People disagree on Twitter? This cannot be true!”) highlighted for me just how persistent people can be in holding…

With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial.

There is no getting away from it: the word “cloud” is a buzzword in the IT industry. and it’s growing in meaning constantly.

Databases are confusing! Not only are they complicated bits of software, but database jargon is really complicated. Part of this comes from the number of words with multiple meanings: depending…

Would you travel on an airplane if the flight crew were “flying blind?” What does it mean to be “flying blind?” Freedictionary.com defines it as “to do something based on…