The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express…
IT’s New Responsibility: Employee Engagement
How the IT Service Desk Can Better Engage with Remote Employees
According to a report based on statistics from the U.S. Census and the U.S. Bureau of Labor, remote work has increased nearly 160% since 2005. It’s no secret that the…
Defining Employee Engagement: The ITSM Way
You’re likely to receive a different definition of employee engagement depending on who you ask, but understanding how to apply it as an IT professional is critical. Essentially, it boils…
Why IT and HR are the Perfect Employee Experience Match
In a competitive job market, keeping employees happy is a big emphasis for HR. The way they provide services can have a direct impact on retaining employees, but this is…
How IT Asset Data Drives Better Employee Services
As an IT professional, you probably routinely witness new employees settle into their new role with a plethora of devices and software applications to get acquainted with. Everything is going…
Using Knowledge Management to Transform Your Company Culture
Learn how knowledge management can help you transform your company culture and reduce barriers to sharing information across the organization.
The Changing ITSM Landscape: Focusing on Employee Satisfaction
Learn why your IT strategy should shift focus and include customer experience and employee service management techniques.
3 Service Catalog Items Any Organization Can Use
The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes beyond traditional IT…
What is ESM? Hint: It’s Not What You’ve Been Told
In order to understand the enterprise service management framework, it may be helpful to think of it more as “Employee Service Management.”
5 Samanage Customers Use Service Portal for Better Employee Experience
Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service providers…