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digital experience

Want a Complete Picture of Performance? Pair DEM with APM
January 21, 2026
Rachel Revoy

When it comes to understanding application performance, most teams start with Application Performance Monitoring (APM), and for good reason. APM is essential for tracking the technical health of your applications: it monitors service availability, response times, and error rates, and helps teams dig deep into backend systems to understand what’s going on.

Introducing Synthetic Private Probes for Deeper Digital Experience Monitoring Visibility
January 14, 2026
Rachel Revoy

Synthetic monitoring is a core proactive technique for understanding how your applications perform before real users are affected. The primary tool for this has been public probes, which are agents hosted in major cloud regions and global cities, such as Los Angeles and Frankfurt.

When Competitors Close the Digital Experience Gap
May 17, 2021
Patrick Hubbard
After 2020, there are only two types of businesses: those who have retained customers or grown, and those who lost customers to more nimble competitors. There are many reasons. The…