Status Pages are critical for effective Incident Management. Just as an ill-structured On-Call Schedule can wreak havoc, ineffective Status Pages can leave customers and stakeholders, adrift, underscoring the need for…
Status Pages 101: Everything You Need to Know About Status Pages
It’s All Tech to Me: Adjusting to an IT Career — SolarWinds TechPod 070
In today’s ever-expanding job market, many people find themselves on a career path they never originally planned for: IT. So how do those “non-technical” people become “technical”? Join TechPod hosts…
How to improve your influence as an SRE
Balancing fast-paced business requirements with the demands of keeping production services stable is not an easy task. SRE is an opinionated implementation of DevOps and is defined by Ben Sloss,…
The Importance of “Soft” Skills in the Digital Age
First, I hate the term “soft” skills. I prefer we call them essential or non-technical skills or even essential non-technical skills, as that would be more accurate and not have…
Keeping your teams and customers in the loop during downtime
Communication is key. This is true in all aspects of life, and it especially applies to managing critical incidents in your company. Managing communication effectively with your customers can ensure…
Communication Lessons Learned by IT Pros During COVID-19
We all know how important communication is. For it to be effective, it depends on factors including its presentation, the tone, details of the message, and even non-verbal cues like…
DevOps Wrap-Up
Welcome to the final post in my series on DevOps. If you’ve been following along, you know the content generated several questions. In this post, I will consolidate those questions…