AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start…
What Makes a Smart Service Desk?
7 Ways HR Can Collect Data Through the Service Desk
Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the friction from daily requests,…
Translating ITSM to Other Departments
IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of service.
How HR Can Follow the Service Desk Model
One way to improve the employee experience is to connect them to all of the services HR provides. I recommend building a service desk experience for HR in a four…