The past year has emphasized the importance of digital experience, especially in service delivery. For organizations forced to adopt flexible remote work policies, the IT help desk has been instrumental…
6 Best Practices for Better Help Desk Management
Call Them “Soft” Skills. One. More. Time.
If you start talking about “soft” skills, some IT pros will roll their eyes. Calling them “soft” skills in the first place can seem insulting, but what we’re really talking…
New Findings From Our Investigation of SUNBURST
Since the cyberattack on our customers and SolarWinds, we have been working around the clock to support our customers. As we shared in our recent update, we are partnering with…
Our Plan for a Safer SolarWinds and Customer Community
I joined the SolarWinds family earlier this week as the new Chief Executive Officer. Although I accepted the position to become CEO before the Company was notified of the cyberattack,…
Our Commitment to Cooperation
The sophistication and technological attributes of the recent SUNBURST supply chain attack against SolarWinds is of great concern to us and to our customers, and we hope to the entire…
An Update on SUPERNOVA and Our Support for Customers
Over the last few days, third parties and the media publicly reported on a malware, now referred to as SUPERNOVA. Based on our investigation, this malware could be deployed through…
A Message to Our Customers
The SolarWinds team is solely focused on our customers and the industry we serve. Our top priority has been to take the steps necessary to ensure that our and our customers’…
SolarWinds Update on Security Vulnerability
On Saturday, December 12, our CEO was advised by an executive at FireEye of a security vulnerability in our Orion Software Platform which was the result of a very sophisticated cyberattack on SolarWinds.
Infrastructure Monitoring Status? It’s Complicated.
Moving to the cloud and into hybrid environments—even in the past year—has created several changes, but what does this mean for IT pros? The evolution to modern applications has created…
Two Tools That Can Help You Better Communicate with Anyone
Have you ever gotten a new appliance and tried to get it to function without looking at an instruction guide, only to find it is difficult to use or you…