Recently, I finished reading Shonda Rhimes’ “Year of Yes: How to Dance It Out, Stand in the Sun and Be Your Own Person.” I found it inspiring in several ways…
Year of Yes in Tech
Best Practices for Monitoring Your End-User Experience – SolarWinds Lab Episode #94
Knowing if a server has high CPU is helpful, but does it really matter if your end users can still access their apps without performance issues? If you’re only monitoring the server side,…
ITSM For All: Bringing Human Resources into the Service Desk
For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast…
5 Reasons You Don’t Need a Management Title to Be a Leader
Leaders can be categorized, somewhat, by their motivation. I recall an offsite meeting a few years ago that began with everyone contemplating the question, “Why do you lead?” There were…
Confessions of an Upgrade Cheerleader
If you’re a SolarWinds customer, there’s a good chance you’ve seen a video of a Head Geek, passionately urging you to upgrade to the latest and greatest version Right Now.…
“SUDO Teach Me a Lesson”
The command “sudo” is an essential part of Vax, Unix, and Linux operating systems. It’s so intrinsic to how SysAdmins work, many consider “sudo” to be a built-in command and…
Change Is Hard
I.T. folks understand change can be hard, and I don’t mean in the “Who Moved My Cheese” kind of way. Change, as in “change control,” is necessary. But we don’t…
Upgrade Better, Faster, Stronger
Because of the recent cyberattack, we’ve asked you to update your Orion Platform several times. While these updates are necessary for the safety and performance of your environment, we understand…
Project Management as a Critical Skillset
Public sector IT departments have undergone sweeping modernization efforts, from virtualization and mobility to cloud computing and digital transformation. At the same time, this challenging period of remote work increases…
Meet the New Old Guy on the Head Geek Team
Growing up in the suburbs of Seattle, WA, in the late ‘60s and early ‘70s was like most everyone else’s experiences. Dad worked as an analog computer engineer for a…