The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an…
Initial Considerations for an ITSM Evaluation
Taking an API-First Approach to Network Management
Application programming interfaces (APIs) allow applications to communicate, interoperate, and share information with one another. APIs have been mainstays at companies like Google, Salesforce, and other smaller but innovative organizations…
Secure by Design: Our Plan for a Safer SolarWinds and Customer Community
Companies must change the way they operate to combat increasingly sophisticated cyberattacks across ever-expanding attack surfaces. What we learn from one attack can help us protect against the next. Because…
What Is ITSM (IT Service Management)?
For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? Today’s employees are more reliant…
The Case for Upgrading — SolarWinds TechPod 035
The relationship IT professionals have with upgrades can sometimes only be described as “fraught.” Reasons range from the cost in terms of time and lost opportunity to “nothing in that…
Continuing Our Journey to Becoming Secure by Design
Since we announced the cyberattack on the Orion Platform seven weeks ago, we’ve worked tirelessly with our customers and Partners to ensure the safety and security of their environments. We’ve…
Findings From Our Ongoing Investigations
SolarWinds was one of a growing number of targets of a highly sophisticated, broad, and coordinated nation-state cyber operation that compromised multiple software and hardware companies. Along with our partners in industry…
Anything But Soft: The Tech Skills You’ll Need For 2021
Recently, I was asked to comment on “…what skills IT practitioners should plan to learn or improve as we head into 2021.” While a few of those thoughts appeared online…
How Emerging Technologies Influence State Government Staffing Needs
Emerging technologies impact many areas of an organization, but their impact on staffing is often overlooked. It would be ideal for public sector organizations, and state governments, in particular, to…
5 Tips for Better Help Desk Reporting and Monitoring
Performance reporting is an essential part of everything IT does, and the help desk is no different. But help desk reporting and metrics are particular to each organization. Ticket volume…