As director of customer success, understanding and improving the customer experience is my main priority. In my years with SolarWinds, I’ve found the best way to do this is to…
How We Use the Customer Feedback Survey to Optimize Customer Experiences
ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users
Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly…
SolarWinds Certified as a “Great Place to Work” in the U.S. and Ireland!
We’re thrilled to announce our certification as a Great Place to Work by Great Place to Work in the U.S. and Ireland! SolarWinds has always been a great place to…
A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for…
Top 7 Customer Service Skills Every Service Desk Team Should Have
Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify…
Can Shift Left Go Too Far? Why Testing in DevOps May Never Be the Same
Testing is commonly understood to be an essential and fundamental part of software development, but when and how to test is open to a wider variety of opinions. DevOps practitioners…
From Smokestack to Full-Stack: Observability and the Digitization of Manufacturing
The pandemic hit manufacturing hard, with the workforce, supply chains, and investment all taking heavy blows. The bounce-back has also been punishing on the sector, with severe global competition for…
The Power of Harnessing DevOps for the Database
Why do some organizations excel in streamlining their database operations and applications development while others find it immensely challenging? Why can some database teams embrace agility while others take months…
It’s All Tech to Me: Adjusting to an IT Career — SolarWinds TechPod 070
In today’s ever-expanding job market, many people find themselves on a career path they never originally planned for: IT. So how do those “non-technical” people become “technical”? Join TechPod hosts…
8 Change Management Best Practices You’re Probably Not Following
Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this…