ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions,…
While IT pros know they need to monitor IT services, they also know it can be the most difficult part of their job. Traditionally, enterprises have cobbled together several disparate monitoring products to address all their monitoring needs – but there are often gaps. Within these gaps, issues are missed, and the possibility of proactive issue resolution becomes nearly impossible.