Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and…
Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk
Going Beyond Fixes: DBAs Become Business Leaders
Picture this: you step into your dream DBA job, and everything’s running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you’ve got…
Database Observability Provides the Features Customers Need for Effective Monitoring
I began working with database customers back in the day with VividCortex until it was purchased by SolarWinds. Since then, I’ve had the opportunity to work with tons of our…
A Very Merry TechPod — SolarWinds TechPod 081
The SolarWinds podcast crossover event you’ve all been waiting for: Chrystal Taylor and Sean Sebring talk with Movies & Mainframes host Andy Garibay about the best, weirdest, and most confusing…
Compound Alerts Within Database Observability Drive Actionable Alerting
The latest edition to the SolarWinds® Observability Platform, Database Observability, is live! Previously, you’ve relied on Database Manager to help monitor your database and generate alerts, and while it was…
IT’s Event Season — SolarWinds TechPod 080
If you think attending a tech industry event is chaotic just imagine trying to organize one. SolarWinds’ Senior Manager of Events Valerie Rivir chats about the ins and outs of…
Setting the Record Straight on the SEC and SUNBURST
Over the last week, we have appreciated that so many of our customers—joined by voices across the cybersecurity and IT communities—have expressed support for SolarWinds. We share their concerns that…
The Present and Future of Data Management Roles
In January 2015, I wrote about the future of professional database administrators (DBAs) in a three-part series of articles for Database Trends & Applications magazine. Back then I predicted we…
ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business
Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics…
Transparency, Information-Sharing, and Collaboration Make the Software Industry More Secure
Soon after the highly sophisticated Russian cyberattack on SolarWinds and other technology companies was discovered in December 2020, the U.S. government and the security community determined it was carried out by persistent Russian threat actors. SUNBURST used novel techniques the world’s best cybersecurity experts had never seen before.