Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee services…
Modern ITSM Practices: Service Portal
T-SQL Tuesday #99: Missing Indexes and Index Key Order
Welcome to the 99th edition of T-SQL Tuesday, hosted this month by friend (and coworker) Aaron Bertrand. We were given a choice and I decided to dive into Aaron’s Index…
The Path to Hybrid IT Success
There may still be a few skeptics out there, but cloud adoption is getting commonplace. Here’s an interesting article from my colleague Joe Kim, where he offers suggestions on simplifying…
3 Ways ITSM Serves Today’s Employee
Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, especially…
How Slack is Connecting Employees to IT Support
Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messaging app that…
Out Of Office: Planning the Migration to Office 365
Back in the first post of this series we covered off the planning portion with regards to implementing Office 365. Knowing what you are aiming to achieve is critical to…
Modern ITSM Practices: Knowledge Management
Every organization needs an ITSM knowledge management strategy to store and disperse solutions, troubleshooting resources, and articles to users and technicians alike.
Building a Solid Security Foundation to Support the NIST Framework
Last year, the White House issued an Executive Order designed to strengthen cybersecurity efforts within federal agencies. The EO requires agencies to adhere to the National Institute of Standards and Technology’s (NIST) Framework for Improving Critical Infrastructure Cybersecurity, popularly known as “the framework.”
Windows Workstation Logs – Increasing Visibility
Anyone who has looked at the number of event IDs assigned to Windows events has probably felt overwhelmed. In the last blog, we looked at some best practices events that…
Network Audits: What You Need to Know
If you work in an organization that is publicly traded, or you are subject to other government regulations, you will be required to perform a periodic network audit. Even if…