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I wrote a couple of “definitions and nuances” posts about terminology in databases recently (cardinality, selectivity), and today I want to write one about cardinality in monitoring, as opposed to…

In my earlier post in this data protection series, I mentioned that data security and privacy is difficult: Building a culture that favours protecting data can be challenging. In fact, most…

IT asset management (ITAM) is a cornerstone of ITIL. It gives you the framework to document and manage the lifecycle of each IT asset from when its first requested to its retirement and all of the moves in between. It does the tedious work you.

Security should be a top priority for IT professionals within all areas of skills. One of the top pain points is how to convey the story of security to upper…

What happens to our applications and infrastructure when we place them in the cloud?  Have you ever felt like you’ve lost insight into your infrastructure after migrating it to the…

Many of us have or currently operate in a stovepipe or silo IT environment. For some, this may just be a way of professional life. But regardless of how the…

The most common question relating to implementation of ITIL-based IT service management initiatives tends to be: “Where do we start?"

I wrote recently about database cardinality, and there’s a closely related topic that is equally confusing and I want to explain too: index selectivity. Index selectivity is how tightly a…

In the first post of this blog series, we’ll cover the fundamentals of cybersecurity, and understanding basic terminology so you can feel comfortable “talking the talk.” Over the next few…

Here is a list of the 10 most common types of IT help desk calls. How does it compare to your list?