Welcome to the first in a five-part series focusing on information security in a hybrid IT world. Because I’ve spent the vast majority of my IT career as a contractor…
When “Trust but Verify” Isn’t Enough: Life in a Zero Trust World
Multi-Cloud Management for IT Security Issues
Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the scope of a single blog…
Hybrid IT Requires Existing Skillsets
As the public cloud continues to grow in popularity, it’s started to penetrate our private data centers and realize hybrid IT. More companies are adopting a hybrid IT model, and…
A Look at the Shift from Organizations Adopting a Cloud-First Mentality
Today’s public cloud hyperscalers, such as Microsoft Azure, AWS, and Google, provide a whole host of platforms and services to enable organizations to deliver pretty much any workload you can imagine. However, they aren’t the be-all and end-all of an organization’s IT infrastructure needs.
Service Desk ROI:5 Companies Seeing Big Returns
Seeing a positive return on investment when it comes to a service desk can be challenging without the right solution in place. Whether it is properly routing requests or creating…
Having the Correct People on a Project Is Key to Success
All too often, companies put the wrong people on projects, and all too often, the wrong people are involved with the project. We see projects where the people making key…
ITSM vs. ITAM: What’s the Difference?
ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the…
Start Your DevOps Journey by Looking at the Value You Add
Starting with DevOps can be hard. Often, it’s not entirely clear why you’re getting on the DevOps train. Sometimes, it’s simply because it’s the new trendy thing to do. For…
Does Data Have Ethics? Data Ethic Issues and Machine Learning
Welcome to part one in a five-part series on machine learning and artificial intelligence. I figured what better place to start than in the highly contested world of ethics? You…
15 ITSM ITIL Metrics for Tracking Incident and Service Management Success
Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track.