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What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the entire…

  The Subtle, Yet Powerful Impact of IT Sometimes it can be challenging to see the impact of IT and the service desk on an entire organization or business. But…

In the second post in this information security in a hybrid IT world series, let’s cover the best-designed security controls and measures, which are no match for the human element.…

We’ve established that choosing a one-size-fits-all solution won’t work. So, what does work? Let’s look at why we need tools in the first place, and what kind of work these…

  Finding the Best Asset Management Software for Your Needs If you’ve ever walked a few blocks in shoes a size too small, you know just how important the right…

In my last post, you may have noticed I mentioned “evil” four times, but also mentioned “good” four times. Well, you’re in luck. After all that talk about evil and ethics, I want…

For IT professionals, it can be difficult to determine how much time to allocate for high-priority tasks that can actually move the needle in a growing business. Unfortunately, a little…

In my previous post, we talked about the CALMS framework as an introduction to DevOps, and how it’s more than just “DevOps tooling.” Yes, some of it is about automation…

IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in multiple industries, rely on technology to…

For tech professionals it’s intuitive that higher software delivery and operational performance — SDO performance is a new-ish moniker — yields higher organizational performance, or at least substantially contributes to…