So, you’ve decided to go after a certification. Good for you! You’ve made the commitment. You’ve pulled up the exam blueprint and made your plan. You’ve got your own personal…
Use the Force: Making the Study-Habit Stick
5 Tips to Maximize Your CMDB in Service Delivery
IT is evolving from the daunting task of tracking inventory in spreadsheets to building a configuration management database (CMDB) into their service desk. The CMDB offers a host of benefits…
Staying Employed—Backup Strategies in the Age of Ransomware
It’s 2020—it’s not a matter of when your organization is going to be subject to an IT attack, it’s a matter of how you deal with it. Despite all the…
Mastering Service Level Objective Implementation: A Practical Guide
Service Level Objectives (SLOs) have emerged as a crucial tool for ensuring reliability providing a framework to measure and maintain service quality. In this comprehensive guide, seasoned Senior Site Reliability…
Three Steps to Improve Identity and Access Management Without Undermining Productivity
Today’s government IT professionals set rules to provide users with access rights, improving workflows while protecting agencies against threats. Unfortunately, the prevalence of mobile devices and cloud-based applications has made it increasingly difficult to establish those controls. This has led to security and compliance challenges, particularly surrounding identity and access management (IAM).
Medical Device Hacking Worldwide Part 1
The process of getting approval for a new medicine is long and burdensome and for many patients. Most don’t have the luxury of time on their hands. They want a…
Building the People, Processes, and Technology for a Data-Driven Culture with Intelligent DataOps
The SentryOne team has kicked off 2020 with changes to our product portfolio that aren’t just enhancements. This evolution includes the introduction of new options for documenting and mapping your…
Becoming Hybrid—The Challenge of Discovery
In the previous post of this series, we talked about the importance of requirements and gaining a solid understanding of the “why” before embarking on a hybrid cloud journey. As…
7 Repetitive IT Incidents and Faster Ways to Resolve Them
As IT’s responsibilities continue to increase, many service desk technicians are still tied up with familiar incidents. The specific issues might change over time, but the repetitive ticket is a…
3 Perspectives on Technical Interviews for 2020
Technology work is very progressive. Rapid progress drives the industry to constantly learn new ways to meet objectives and innovate. A ubiquitous theme is that we keep up to avoid…