Gartner says when COVID-19 hit the United States in March, 88% of businesses mandated or strongly encouraged employees to work from home. Sales, marketing, human resources, and most other business…
Tim Lawes
Tim Lawes
The Latest Posts Featuring Tim Lawes
7 Ways Cloud-Based ITSM Solutions Can Make IT Support a Breeze
Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud…
Lift the Haze of the Cloud With These 6 Considerations
7 Considerations for Campus IT During the ’20-’21 School Year
When COVID-19 hit in the spring and schools quickly transitioned to remote learning, we saw in real-time how important IT departments in education are. It was IT’s quick thinking that…
4 Ways to Improve Your Change Management Practices
Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success.…
Change Templates: Your Roadmap for Necessary IT Changes
For some, change is something to look forward to. For others, it may be scary and anxiety-inducing. If the latter describes your organization, it may be time to rethink your…
Why Change Documentation is Critical to Your Post-COVID Success
Although it’s unclear when this pandemic will end, we know it will. For now, IT departments all over the world are doing their best to solve unique challenges, including (in…
How IT Pros Can Elevate to IT Champions for the Business
We all know digital transformation is not a matter of “if” but “when.” The way employees work is changing, technology is evolving, and the responsibilities of IT pros are growing.…
Incident Management: Best Practices for ITSM Pros
“My laptop is acting up.” “The printer isn’t responding.” “I can’t connect to the internet.” These types of issues are at the heart of what every IT technician handles day…
How ITIL Practices Can Simplify Hybrid IT
According to IBM, 98% of companies plan to use hybrid cloud computing by 2021. That means almost everyone will be managing some combination of on-premises and cloud-based infrastructure. The trend…
Uniting IT Operations and IT Service Management 101
Having both a positive employee experience and employee engagement are key factors for an organization’s success. In a recent SolarWinds survey, over 85% of IT pros said that IT is…
How Mobile Is Transforming IT Service Management
A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations for…