When you hear the term service desk, what generally comes to mind? Perhaps it’s to get a password reset, maybe ordering a new laptop, your run-of-the-mill asks for IT. Have you…
ITSM For More Than Just IT – SolarWinds TechPod 055
Building Service Strength With a Unified ITSM Solution
Updated June 8, 2026 Heading to the gym, you have access to so many amenities in one place: cardio equipment, private studios, a pool, a free‑weight area, a basketball court.…
Beyond IT: Expanding the Service Desk’s Footprint (Updated 2026)
Updated June 5, 2026 IT service management (ITSM) strategies and platforms naturally focus on IT—it is right there in the name. And the ITSM platform often serves as the bridge between…
Best Practices for Launching a Service Catalog
If you find yourself dealing with an influx of requests, a lack of organization, or employees not knowing when to expect services to be completed – it may be time…
How This Organization Built an Employee Service Machine
Gardner knew that IT could set up similar processes through Samanage, and to his credit, he also recognized that the entire organization could run services through one familiar platform for…
20 Employee Services to Automate: Finance
As any business grows, these processes become more complicated and more frequent. The good news is, you can build streamlined workflows for financial requests, complete with automated tasks and approvals.
20 Employee Services to Automate: Facilities
Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflows with…