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Self-Service Portal

IT’s New Responsibility: Employee Engagement
October 30, 2019
Tim Lawes
The importance of employee engagement with IT should be obvious. Everything they do depends on IT infrastructure and digital tools, so it’s crucial that they have an outlet to express…
5 Self-Service Portal Benefits to Boost Employee Experience
August 14, 2019
Baxter Overman
Service portal adoption can be one of those never-ending goals service desk agents and SysAdmins have. Whether you already have a service portal implemented or are just exploring the benefits,…
5 Service Catalog Examples for HR
February 28, 2019
Jason Yeary
These five examples only touch the surface of what is demanded by the HR department.
How to Build a Successful IT Self-Service System
October 16, 2018
Kelli Buchanan
The following post goes over the fundamentals of building out an IT self-service portal in some detail, giving you the basis from which to begin your project.