Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets.
Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 release will…
Intelligent automation is potentially one of the most powerful tools for transformation that IT organizations are working towards, learn more about it here.
A service desk technician should be able to complete a large chunk of his/her work right from that queue, with a clear picture of the overall workload AND an ability…
Learn about the 3 biggest IT skills needed to successfully scale your business in 2019: Artificial intelligence, Enterprise Service Management, and Change Management.